Equipment:
United Coach Tours (UCT) operates a fleet of 24 to 61
passenger deluxe motor coaches. All coaches are equipped
with plush reclining seats, large picture windows with
safety-tinted glass, A/C, P/A system, VCR or DVD, clean
restrooms and spacious baggage bins. Additionally, UCT
will not be held responsible for inoperable video/audio
equipment. UCT reserves the right to substitute
similar equipment from other charter bus companies when
necessary.
It is agreed and
understood that the individuals, group and booking agent
will be fully responsible for damages incurred to the
vehicle
caused by the
group, any individual from the group, or any other party
that the group is involved with in any way. All repairs made
to the coach for damages incurred will be performed by the
UCT maintenance department at the current outside
shop rate, or by an agent selected by UCT
to perform the needed repairs.
(a.) If for some reason beyond the
control of The Company, a mechanical failure requires the
replacement of Equipment, the replacement Equipment may be
of a different type, size or age.
(b.) Certain over-the-road motor coaches have video screens
and player for passenger use. The Chartering Party is solely
responsible for the provision of any and all content to be
shown on any such equipment.
(c.) The Company reserves the right to substitute other
Equipment sufficient to accommodate the number of passengers
specified in the Service Contract.
Booking
Policy:
Orders can be placed over the phone, by fax (650) 873-2682
or by email (info@unitedcoachtours.com). Customers will
receive a faxed trip confirmation as acknowledgement of
their order. If you have not received a faxed confirmation
within 4 days of placing the order, please contact our
office immediately to be sure we received your request.
Payment
Policy:
Full payment is due (3) weeks prior to the service date. For
your convenience we accept cash, checks, VISA, or
MasterCard. Original trip confirmations do not necessarily
reflect actual charges. Customers will be billed for the
amount of time the bus was booked regardless if the trip
returns early. Any changes, additions, or deletions may
change the cost of the trip. UCT will not be
responsible for delays due to heavy traffic, accidents, or
severe weather. Customers will be billed for any overtime
incurred on the charter after the service is performed.
UCT
will not be held responsible
for any losses other than the cost of the charter should an
appointed time or event scheduled by the
group be
missed due to any fault of UCT. All legal
fees incurred by UCT for contract collection are the
responsibility of the chartering party and/or booking agent.
Cancellation
Policy:
The Chartering Party must notify The Company of cancellation
via fax, phone or email. There is no cancellation fee if the
cancellation is made at least thirty-one (15 ) days prior to
the Date of Service. Cancellations are subject to a
cancellation fee calculated as a percentage of the total
cost of Transportation Services under the Service Contract
based on the number of days prior to the Date of Service
that The Company receives notification thereof:
15 days: 30 % cancellation fee
7 days: 50 % cancellation fee
3 days: 100% cancellation fee
ADDITIONAL CHARGES:
When, at the request of the Chartering Party, any change in
service resulting additional miles or hours to that
specified on the charter service order produced, an
additional charge shall be made for such additional service.
Where alcohol is involved, an alcohol deposit may be
required. Alcohol and other security deposits are subject to
vary. Tolls, highway fees, parking fees, etc. will be
separate and additional elements in the determination of any
additional charges. Company will notify the Chartering Party
of any additional charges that may be expected to be
incurred at the time of the original order. Any additional
fees unforeseen prior to the departure of the charter are
the responsibility of the Chartering Party.
BAGGAGE:
The Chartering Party assumes full responsibility for the
suitability and integrity of any baggage, parcels or other
property intended to be transported in the baggage
compartment of the Equipment. The Company shall not be held
liable for damages to baggage and parcels, or the contents
carried therein. Baggage and all other personal property
will be handled only at passengers' own risk. Passengers'
baggage shall be carried subject to the available
accommodations provided by interior and/or exterior racks.
OBJECTIONABLE PERSON:
Company and its service providers reserve the right to
refuse to transport persons under the influence of
intoxicating liquor or drugs, or who are, or are likely to
become, objectionable to other persons or if the driver
feels threatened in any way.
CONDUCT OF PASSENGERS:
Passengers shall not obstruct with the Operator in the
discharge of his/her duty or tamper with any apparatus or
appliance on the bus.
Arrival
Times:
The time of arrival at starting point, stop-over point,
destination, or return to point of origin cannot be
guaranteed. The Operators are pre-selected and have
instructions to drive at all times in compliance to all
governing laws. Unusual road, traffic and weather conditions
are beyond the control of UCT
and the Operator, and delays occasioned by same will not be
the responsibility of Company or the Operator. Late arrivals
due to these and other occurrences out of the control of the
Operator are not grounds for cancellation of the charter.
LIMITATION OF
LIABILITY
THE
COMPANY SHALL BE LIABLE IN ANY EVENT OR FOR ANY REASON,
INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR
INDIRECTLY, TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR
CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS
AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR THE
COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL NOT, UNDER ANY
CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER
THAN THE SINGLE BUS CHARTER FEE FOR THE DAY IN QUESTION.
Refund
Policy:
Cancellations made within (3) working days of service date
are subject to being charged the full rate of the charter.
Allow 15 to 30 days for Refund Transaction period.
Gratuities:
Gratuities are not included in our net pricing. 10-15% is
customary for good service and can be added to your invoice
should you choose to do so.
Driver Room:
Group and/or booking agent are responsible for securing and
paying for the driver’s lodging on any overnight charter, or
mileage service if the driver runs out of hours. (1) room
per driver. Room must be within (5) miles of where the group
is staying. Additional charges may apply if the
driver’s room is further than (5) miles away. Rooms must be
of average quality, include private
restroom, and are subject to the approval of
UCT. A per
diem of $200 per night, per driver will apply if requirement
is not met.
Vandalism and
Damage:
Vandalism and Damage
to UCT's proprietary equipment is subject to full
reimbursement by the customer if the customer is found at
fault.
Cleaning
Deposit:
A cleaning deposit of $150.00 will be required on any
charter service where food/beverage will be served on the
vehicle. This deposit may be held on any major credit card
and will not be billed unless the vehicle requires anything
more than normal cleaning upon return. It is the chartering
party’s responsibility to notify UCT in advance that
there will be food/beverage brought on board the coach and
to find out what is acceptable/not acceptable. No glass
containers or kegs are allowed on the coach at any time.
No ice chests, trash cans, or other objects may be placed in
the aisle while the coach is in motion. All drinks must be
placed in a regular ice chest that does not leak and placed
in a seat that has been properly protected. The space taken
up by the ice chest must be figured into the total passenger
count. There is no smoking allowed on any UCT vehicle
at any time.
