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March 18, 2009
United Coach ToursTerms and Conditions
Equipment:
United Coach Tours
(UCT) operates a fleet of 24 to 61 passenger deluxe motor
coaches. All coaches are equipped with
plush
reclining seats, large picture windows with safety-tinted glass,
A/C, P/A system, VCR or DVD, clean restrooms and spacious
baggage bins. Additionally, UCT will not be held responsible
for inoperable video/audio equipment. UCT reserves the right
to substitute similar equipment from other charter bus companies
when necessary.
It is
agreed and understood that the individuals, group and booking agent
will be fully responsible for damages incurred to the vehicle caused by the
group, any individual from the group, or any other party that the
group is involved with in any way. All repairs made to the coach for
damages incurred will be performed by the UCT maintenance
department at the current outside shop rate, or by an agent
selected by UCT to perform the needed repairs.
(a.)
If for some reason beyond the control of The Company, a mechanical
failure requires the replacement of Equipment, the replacement
Equipment may be of a different type, size or age.
(b.) Certain over-the-road motor coaches have video screens and
player for passenger use. The Chartering Party is solely responsible
for the provision of any and all content to be shown on any such
equipment.
(c.) The Company reserves the right to substitute other Equipment
sufficient to accommodate the number of passengers specified in the
Service Contract.
Booking
Policy:
Orders can be placed over the phone, by fax (650) 873-2682 or by
email (info@unitedcoachtours.com). Customers will receive a faxed
trip confirmation as acknowledgement of their order. If you have not
received a faxed confirmation within 4 days of placing the order,
please contact our office immediately to be sure we received your
request.
Payment Policy:
Full payment
is due (3) weeks prior to the service date. For your convenience we
accept cash, checks, VISA, or
MasterCard. Original trip confirmations do not necessarily reflect
actual charges. Customers will be billed for the amount of time the
bus was booked regardless if the trip returns early. Any changes,
additions, or deletions may change the cost of the trip. UCT
will not be responsible for delays due to heavy traffic, accidents,
or severe weather. Customers will be billed for any overtime
incurred on the charter after the service is performed.
UCT will not be held responsible
for any losses other than the cost of the charter should an
appointed time or event scheduled by thegroup be
missed due to any fault of UCT.
All legal fees
incurred by UCT for contract collection are the
responsibility of the chartering party and/or booking agent.
Cancellation
Policy:
The Chartering Party must notify The Company of cancellation via
fax, phone or email. There is no cancellation fee if the
cancellation is made at least thirty-one (15 ) days prior to the
Date of Service. Cancellations are subject to a cancellation fee
calculated as a percentage of the total cost of Transportation
Services under the Service Contract based on the number of days
prior to the Date of Service that The Company receives notification
thereof:
15 days: 30 % cancellation fee
7 days: 50 % cancellation fee
3 days: 100% cancellation fee
ADDITIONAL CHARGES: When,
at the request of the Chartering Party, any change in service
resulting additional miles or hours to that specified on the charter
service order produced, an additional charge shall be made for such
additional service. Where alcohol is involved, an alcohol deposit
may be required. Alcohol and other security deposits are subject to
vary. Tolls, highway fees, parking fees, etc. will be separate and
additional elements in the determination of any additional charges.
Company will notify the Chartering Party of any additional charges
that may be expected to be incurred at the time of the original
order. Any additional fees unforeseen prior to the departure of the
charter are the responsibility of the Chartering Party.
BAGGAGE: The
Chartering Party assumes full responsibility for the suitability and
integrity of any baggage, parcels or other property intended to be
transported in the baggage compartment of the Equipment. The Company
shall not be held liable for damages to baggage and parcels, or the
contents carried therein. Baggage and all other personal property
will be handled only at passengers' own risk. Passengers' baggage
shall be carried subject to the available accommodations provided by
interior and/or exterior racks.
OBJECTIONABLE PERSON:
Company and its service providers reserve the right to refuse to
transport persons under the influence of intoxicating liquor or
drugs, or who are, or are likely to become, objectionable to other
persons or if the driver feels threatened in any way.
CONDUCT OF PASSENGERS:
Passengers shall not obstruct with the Operator in the discharge of
his/her duty or tamper with any apparatus or appliance on the bus.
Arrival Times:
The time of arrival at starting point, stop-over point, destination,
or return to point of origin cannot be guaranteed. The Operators are
pre-selected and have instructions to drive at all times in
compliance to all governing laws. Unusual road, traffic and weather
conditions are beyond the control of UCT and the
Operator, and delays occasioned by same will not be the
responsibility of Company or the Operator. Late arrivals due to
these and other occurrences out of the control of the Operator are
not grounds for cancellation of the charter.
LIMITATION OF LIABILITY
THE COMPANY SHALL BE LIABLE IN ANY EVENT OR FOR ANY REASON,
INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY,
TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT,
INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF
PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE
FORESEEABLE OR THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL NOT,
UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT
GREATER THAN THE SINGLE BUS CHARTER FEE FOR THE DAY IN QUESTION.
Refund Policy:
Cancellations
made within (3) working days of service date are subject to being
charged the full rate of the charter. Allow 15 to 30 days for Refund
Transaction period.
Gratuities:
Gratuities are
not included in our net pricing. 10-15% is customary for good
service and can be added to your invoice should you choose to do so.
Driver Room:
Group and/or
booking agent are responsible for securing and paying for the
driver’s lodging on any overnight charter, or mileage service if the
driver runs out of hours. (1) room per driver. Room must be within
(5) miles of where the group is staying.
Additional
charges may apply if the driver’s room is further than (5) miles
away. Rooms must be of average quality, include private
restroom, and
are subject to the approval of UCT.
A per diem of $200 per night, per driver will apply if requirement
is not met.
Vandalism and Damage:
Vandalism and Damage
to UCT's proprietary equipment is subject to full reimbursement by
the customer if the customer is found atfault.
Cleaning Deposit:
A cleaning
deposit of $150.00 will be required on any charter service where
food/beverage will be served on the vehicle. This
deposit may be held on any major credit card and will not be billed
unless the vehicle requires anything more than normal cleaning upon
return. It is the chartering party’s responsibility to notify UCT
in advance that there will be food/beverage brought on board the
coach and to find out what is acceptable/not acceptable. No glass
containers or kegs are allowed on the coach at any time.
No ice chests,
trash cans, or other objects may be placed in the aisle while the
coach is in motion. All drinks must be placed in a regular ice chest
that does not leak and placed in a seat that has been properly
protected. The space taken up by the ice chest must be figured into
the total passenger count. There is no smoking allowed on any UCT
vehicle at any time.
UNUSUAL CLEANING:
In the event that the charter trip's activities require greater than
normal amount of time and material necessary to clean bus properly
upon its return to garage, Company at its option, may require
additional cost to cover such additional time and materials.
UNFORSEEABLE EVENTS:
The Company shall not be liable for any failure or delay in
performing their obligations under the Service Contract, and shall
not be deemed in breach of its obligations there under, if such
failure or delay is due to Acts of God, natural disasters, national,
state or local states of emergency, acts of war or terrorism, labor
strike or lock-out, or other industrial or transportation accident
caused by any third party, any violation of law, regulation or
ordinance by any third party or any other cause not within the
control of The Company.
ADA / SPAB NOTICE:
Any group that requires an ADA accessible or SPAB Certified bus &
driver is requested to inform Company in writing at the time of the
reservation.
PROHIBITED ITEMS:
The following items and activities are prohibited without the
written consent of UCT:
(i.) Decorations; (ii.) Alcoholic Beverages (a fee, per bus, may be
required if alcoholic beverages are allowed by
UCT and the service
provider); (iii.) Smoking; (iv.) Glass containers; (v.) Golf shoes
or other shoes with spikes; (vi.) Fuel containers; (vii.)
Generators. No tap beer is allowed on any bus. (viii) There will be
a $150 cleanup fee for vomit on the bus. (viiii) There will be a $80
charge for bringing alcoholic beverages on the bus with the written
consent of UCT.
PRICES SUBJECT TO CHANGE:
All prices quoted in the confirmation are subject to change under
the circumstances described (a.) If the price of diesel fuel
increases by more than twenty percent (20%) between the date of the
confirmation and the date of the charter, Company may charge a fuel
surcharge; (b.) If there is a change in the federal, state or local
laws or regulations or market conditions between the date of the
confirmation the charter that (i.) Require material modifications be
made to the motor coach chartered under the confirmation prior to
the date of the charter; (ii.) Cause
UCT to incur material
additional or increased expenses in providing the charter services;
(c) If due to market conditions or order discrepancies the estimated
cost of the trip is higher than the initial estimate. and the date
of.
Lost and Found:
UCT
is not responsible for any lost items. The chartering party should
check for any items left on the vehicle beforeexiting. If
UCT finds an item at conclusion of trip, client is responsible
for cost of shipping to return item (if applicable).
Emergency Contact Information:
A UCT representative is available (24) hours/day for
emergencies by calling 415-816-1833. Ouroffice hours
are 8:00am to 5:00pm Monday through Friday. The office is closed for
lunch 12pm to 1pm daily.
I have read
and understand these Terms and Conditions.